Frequently Asked Questions

Below you'll find answers to the questions we get asked the most about..

Logging in

If you can not see the blue bar at the top of the screen that alows you to login it maybe due to your screen resolution or size being to small and you are redirected to using our mobile site.

To login please click the "Sign In" link at the footer of the website.

Cache Refresh

If you are experiencing problems with browsing the website or at checkout please follow the clear browser cache guide below:

In Chrome

  • 1. Open the "Clear browsing data" window:
  • Windows: Press Ctrl + Shift + Del

    Mac: Press Command + Shift + Del

    Chromebook: Press Ctrl + Shift + Backspace

  • 2. Select All time from the drop-down menu.
  • 3. Click Clear Data
  • 4. Close and reopen Chrome for the changes to take effect.

In Edge

If you have a keyboard:

  • 1. Press Ctrl + Shift + Del to open the "Clear browsing data" window.
  • 2. Select All time form the drop-down
  • 3. Click Clear now to clear your temporary internet files
  • 4. Close and reopen Edge for the changes to take effect

If you have a touchscreen and no keyboard:

  • 1. Open the "More actions" drop-down menu ( ...), then tap Settings
  • 2. Select Privacy, search and services
  • 3. Scroll down and tap Choose what to clear under "Clear browsing data"
  • 4. Click Clear now
  • 5. Close and reopen Edge for the changes to take effect
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